Join Innovatech Solutions Inc. as a Remote Customer Support Specialist and experience the flexibility of working from home while advancing your career in the tech industry.
At Innovatech Solutions Inc., a well-established Canadian technology firm specializing in innovative SaaS solutions for small and medium-sized businesses, we pride ourselves on fostering a collaborative and inclusive culture. Our team members enjoy a supportive and approachable work environment where continuous learning and employee well-being are top priorities.
This remote position offers you the opportunity to perform meaningful daily tasks from the comfort of your home, using a dedicated work from home computer provided by us. If you are looking for a reliable work-from-home role that balances flexibility, steady career growth, and a strong sense of community, you will find a rewarding path here with Innovatech Solutions Inc.
Key Responsibilities
- Deliver exceptional customer service: Handle inquiries and resolve customer issues promptly through phone, email, and chat while maintaining professionalism and empathy.
- Utilize CRM software efficiently: Log all customer interactions and update client information accurately to ensure seamless follow-ups and customer satisfaction.
- Manage time effectively: Organize and prioritize tasks during your work-from-home schedule to meet service level agreements and support team goals.
- Communicate clearly and professionally: Engage with customers in English, with bilingual French skills considered a strong asset, to enhance understanding and service quality.
- Collaborate remotely with team members: Participate in virtual meetings and use digital tools to contribute to ongoing process improvements and knowledge sharing.
Qualifications
- Proven customer service experience: Minimum 2 years in a support role, preferably in technology or SaaS environments.
- Remote work proficiency: Comfortable and experienced in a work-from-home setting, demonstrating strong self-motivation and discipline.
- CRM software familiarity: Knowledge of systems such as Salesforce, Zendesk, or similar platforms used to track and manage customer interactions.
- Strong communication skills: Ability to convey information clearly, listen actively, and adapt communication style to diverse customers.
- Excellent problem-solving and time management skills: Capable of troubleshooting customer issues methodically and managing schedules to meet deadlines.
- Bilingual English/French skills are a plus but not mandatory.
Benefits & Perks
- Flexible work hours: Adapt your schedule to fit your lifestyle while ensuring team collaboration and customer coverage.
- Work from home setup: Receive a company-provided computer and equipment stipend to create a comfortable and productive home office.
- Competitive salary: Attractive compensation package that reflects your skills and experience.
- Health benefits: Comprehensive health coverage including dental and vision, supporting your overall well-being.
- Paid time off: Generous vacation and personal days to recharge and maintain work-life balance.
- Career development opportunities: Access to online training, workshops, and resources designed to help you expand skills and grow your career.
Why Apply?
This is a rewarding opportunity to join a company that values your contributions and supports your professional journey while allowing you to work comfortably from home. At Innovatech Solutions Inc., you’ll be part of a team where your communication skills and problem-solving abilities truly make a difference to customers across Canada.
We encourage a healthy work-life balance through flexible scheduling and a supportive community atmosphere. If you seek meaningful work, continuous learning, and an environment that champions employee well-being, apply today to become our next Remote Customer Support Specialist and help us deliver outstanding service from wherever you call home.
Take the next step in your career with Innovatech Solutions Inc.—where innovation meets support, and your work-from-home lifestyle thrives.