Join Telus as a Customer Service Representative and Be Part of a Leading Canadian Telecommunications Company!
At Telus, we are proud to offer more than just jobs – we provide careers that make a difference. As a Customer Service Representative, you will engage directly with customers, offering exceptional support and solutions that enhance their experience with Telus. Recognized nationally for innovation and community involvement, Telus is the ideal place where your problem-solving skills and dedication to service contribute to meaningful customer interactions.
Working in one of the most inclusive and employee-focused environments in Canada, you will be supported through comprehensive training and ongoing career development programs. This position offers an excellent opportunity to grow professionally while enjoying a flexible, supportive workplace that balances your personal and professional needs. Join us to be part of a company that values diversity, teamwork, and excellence.
This role represents an exciting avenue within the telus jobs landscape for mid-career professionals and recent graduates alike, especially those seeking a stable employer with strong corporate values and a focus on employee wellness.
Key Responsibilities
- Deliver exceptional customer service by responding promptly and clearly to inquiries via phone, email, or chat while maintaining professionalism and empathy.
- Resolve technical and service-related issues using basic troubleshooting techniques and leveraging CRM software to track and manage customer interactions effectively.
- Utilize CRM tools to document customer information, update records, and follow up to ensure complete customer satisfaction.
- Collaborate with team members to share knowledge, support continuous improvement of customer service processes, and contribute to a positive work environment.
- Adapt quickly to new policies and technologies within the Telus digital jobs environment to provide up-to-date, accurate information to customers.
Qualifications
- Minimum of a high school diploma or equivalent; post-secondary education is an asset.
- Proven experience in customer service roles, preferably in call center positions or telecommunications industries.
- Excellent communication skills in English and/or French, with the ability to converse confidently and clearly with customers.
- Strong problem-solving capabilities to address customer inquiries effectively and efficiently.
- Familiarity with CRM software and basic technical troubleshooting skills.
- Ability to work well within a team and adapt in a fast-changing environment.
Benefits and Perks
At Telus, we believe that supporting our employees is vital to the success of our business. As part of our team, you will receive:
- Competitive salary reflective of your experience and contribution.
- Comprehensive health and dental benefits ensuring peace of mind for you and your family.
- Flexible schedules with options for remote work to help you maintain your work-life balance.
- Paid training and career development programs designed to advance your skills and open new career telus opportunities.
- Employee discounts and workplace wellness initiatives to support your overall wellbeing.
Why Apply to Telus?
Choosing a career at Telus means aligning yourself with a respected Canadian corporation that values innovation, inclusivity, and community impact. We prioritize employee growth and offer a workplace where your contributions truly matter. Our dedication to employee wellness and continuous learning ensures you feel supported in reaching your professional goals.
Telus is more than a telecommunications company – it’s a vibrant, inclusive community where teamwork drives success and diversity is celebrated. By joining Telus, you become part of a team committed to delivering outstanding service and creating positive change in the communities we serve.
With Telus Canada careers, you gain access to meaningful telus job opportunities across multiple locations including Vancouver, Calgary, Montreal, and beyond, each offering a chance to grow professionally while contributing to a company that stands for more than technology.
How to Apply
- Step 1: Review the job description carefully and ensure your qualifications align with the requirements.
- Step 2: Prepare your resume and cover letter highlighting your customer service expertise and enthusiasm for telus employment opportunities.
- Step 3: Submit your application to career telus and take the first step toward joining our team by clicking “apply now for telus jobs.”
Embark on an enriching career at Telus – where your skills and passion create real impact every day.