Healthcare Customer Support Specialist – Remote
At TELUS Health, we are leaders in the Canadian healthcare technology industry, dedicated to transforming the way health services are delivered. Our commitment to innovation and accessibility enables us to create digital health solutions that empower patients and providers alike. As a Healthcare Customer Support Specialist, you will play a pivotal role in supporting our mission by providing compassionate, knowledgeable assistance to healthcare providers and patients across Canada.
This role offers the flexibility of remote work, allowing you to balance your professional and personal life while contributing to a larger purpose. You’ll join a collaborative and inclusive culture that values continuous learning and fosters impactful connections within the healthcare community. Whether you’re responding to technical inquiries or guiding users through electronic medical record software, your work will directly enhance patient-centered care across the country.
Are you passionate about healthcare technology and ready to support meaningful change? Join us in redefining healthcare through dedicated customer support that truly makes a difference.
Key Responsibilities
- Provide empathetic and efficient customer service to healthcare providers and patients.
- Troubleshoot and resolve user issues related to electronic medical record (EMR) software and digital health tools.
- Deliver timely, clear communication through various channels including phone, email, and chat.
- Document and escalate complex technical problems while ensuring thorough follow-up.
- Collaborate with internal teams to improve support processes and enhance user experience.
Qualifications
- Minimum 2 years of experience in healthcare customer service or remote healthcare support.
- Proficiency in electronic medical record (EMR) software and digital health platforms.
- Bilingualism in English and French is preferred to support a diverse Canadian clientele.
- Excellent problem-solving skills with a patient-centric approach.
- Strong written and verbal communication skills to effectively assist users.
Benefits & Perks
- Work from anywhere in Canada with flexible scheduling to suit your lifestyle.
- Competitive salary packages aligned with industry standards.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Opportunities for ongoing professional development and career growth.
- Supportive and inclusive workplace culture that values diversity.
Why Apply to TELUS Health?
At TELUS Health, a meaningful career means more than just a job – it’s about making a lasting impact on healthcare across Canada. Our team thrives on empathy, collaboration, and continuous improvement, creating an environment where you can contribute your skills while growing both personally and professionally. We believe that by fostering inclusivity and balance, our employees provide the best support to those who depend on our technologies.
Choosing TELUS Health means joining a forward-thinking organization that values your voice and offers remote work opportunities tailored to today’s modern workforce. If you are ready to be a part of a dedicated team that delivers real, positive change in healthcare through technology and customer care, TELUS Health is the right place for you.
Discover fulfilling telus health jobs that connect your passion for healthcare with your talent for service. Explore your future with TELUS Health careers and experience the benefits of telus health jobs remote that suit how you want to work.