Join Canadian Telecom Solutions as a Spectrum Remote Customer Support Specialist. We are a well-established telecommunications provider dedicated to delivering innovative connectivity solutions across Canada. Our company culture is built on a foundation of inclusivity, employee empowerment, and collaboration—supporting professionals who want to grow their careers while maintaining a healthy work-life balance. This role lets you work fully remote as part of a supportive and approachable customer support team.
As a Spectrum Remote Customer Support Specialist, you will be an essential link between our customers and our advanced telecom products and services. Your expertise and communication skills will help ensure each customer receives timely, knowledgeable assistance in a friendly manner. This position offers a unique blend of professional challenge and flexibility—ideal for early to mid-career candidates eager to develop their careers in the telecommunications sector, all while enjoying the freedom of remote work.
In this role, you’ll be engaged daily with customer inquiries, troubleshooting issues related to our spectrum and connectivity services, and documenting interactions using CRM software. Accuracy, empathy, and a commitment to customer satisfaction are at the heart of what you’ll do. We value employees who take initiative, are comfortable working independently, and who contribute to a positive team environment despite the remote setting.
- Respond to customer inquiries via phone, email, and chat, delivering clear, concise, and accurate information on telecom products and services.
- Troubleshoot technical issues related to spectrum connectivity, guiding customers through step-by-step solutions to ensure service reliability.
- Document customer interactions comprehensively and accurately using CRM and support tools to maintain up-to-date records.
- Collaborate with internal teams to escalate and resolve customer concerns, following up to ensure prompt solutions and high satisfaction.
- Maintain a strong knowledge base of our products, promotions, and policies to provide informed and timely support.
- Promote a positive customer experience by demonstrating empathy, patience, and professionalism in all communications.
- Manage workload independently, prioritizing tasks effectively within a remote work environment to meet KPIs and team goals.
Ideal candidates will have strong communication skills and proven experience in customer service, preferably within telecommunications. A solid understanding of spectrum and related connectivity products is highly beneficial. Comfort with CRM and support software is a must, as is the ability to work independently without direct supervision. A commitment to continuous learning and adaptability in a dynamic sector will support your success.
- Minimum high school diploma or equivalent; further education in communications or technology is an asset.
- Excellent verbal and written communication skills, with an ability to explain technical information clearly.
- Proven customer service experience, preferably in telecom or a related industry.
- Familiarity with spectrum and broadband technologies or willingness to learn quickly.
- Proficiency in CRM software and standard support tools to log and track customer interactions.
- Demonstrated ability to work effectively and independently in a remote environment.
- Strong problem-solving skills and patience when handling challenging situations.
We believe our team members are our greatest asset, and we’re committed to offering benefits that support your well-being and professional journey. When you join Canadian Telecom Solutions, you gain access to:
- Spectrum remote work opportunities that provide you flexibility and help maintain your ideal work-life balance.
- Competitive salary tailored to your experience and performance.
- Flexible working hours designed to fit your lifestyle while aligning with team needs.
- Comprehensive health insurance plans including medical, dental, and vision coverage.
- Paid time off including vacation, personal days, and statutory holidays.
- Career development programs aimed at enhancing your telecom knowledge and leadership skills.
- Supportive team environment emphasizing transparency, inclusivity, and employee recognition.
At Canadian Telecom Solutions, we understand that meaningful work and flexibility foster productivity and job satisfaction. Joining our team as a Spectrum Remote Customer Support Specialist means becoming part of an organization that values clear communication, employee growth, and innovation. You will receive ongoing support and resources to help you succeed and advance your telecom career.
We invite candidates seeking a rewarding role with stable, reputable company that offers genuine work-from-home opportunities and values cultural inclusivity to consider this position. If you want to contribute to enhancing connectivity across Canada while enjoying a flexible remote work environment and comprehensive benefits, this is the role for you.