About Us
We are an innovative, fast-growing tech startup dedicated to creating seamless digital experiences for our users. At our core, we believe in fostering a diverse, inclusive workplace where every voice matters. We value flexibility, autonomy, and continuous learning to empower our team members to thrive both professionally and personally.
We are excited to offer a fantastic remote entry level career opportunity as a Remote Customer Support Associate. This role is ideal for recent graduates and entry-level professionals across Canada who are passionate about technology, customer service, and problem-solving, and who want to start their careers from home.
As part of our team, you’ll engage with customers to provide exceptional service, learn valuable skills with CRM software, and contribute to improving our digital products. We prioritize growth and development, offering you the room to advance within our organization.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through various communication channels including email, chat, and phone.
- Utilize CRM software to track and manage customer interactions ensuring accurate documentation and timely follow-ups.
- Identify customer needs and troubleshoot technical issues by providing clear, practical solutions.
- Collaborate remotely with cross-functional teams to communicate customer feedback and assist in improving user experience.
- Manage your workload efficiently to meet performance metrics and maintain a balanced remote work schedule.
Qualifications
- Excellent verbal and written communication skills in English required.
- Strong problem-solving ability with patience and empathy when dealing with customers.
- Familiarity with CRM platforms or willingness to learn quickly.
- Tech-savvy mindset comfortable using remote collaboration and support tools.
- Bilingual in English and French is a preferred asset but not mandatory.
Benefits & Perks
- 100% remote work opportunity, allowing for flexible hours and location independence.
- Competitive salary package reflective of your skills and experience in entry level IT support.
- Comprehensive health benefits supporting your wellbeing.
- Generous paid time off to help you maintain a healthy work-life balance.
- Ongoing learning and professional development programs to support your career growth.
Why Apply?
This is your chance to launch a rewarding remote entry level career with a company that values your individuality, supports your professional journey, and respects your time. We offer you the environment to thrive with meaningful responsibilities and the flexibility to balance life’s demands.
If you are seeking remote entry level jobs that combine a supportive culture, opportunity for growth, and the convenience of working from home, apply today to join our vibrant team and start building a successful career in tech customer support.