Join TrueNorth Solutions as a Remote Customer Service Representative — Canada
At TrueNorth Solutions, a well-established Canadian firm, we are committed to fostering a collaborative and supportive work culture where diversity, inclusion, and innovation in customer experience thrive. We understand the importance of work-life balance and provide meaningful opportunities for growth — all from the comfort of your home.
We are now looking for a dedicated Remote Customer Service Representative to join our expanding remote customer service team. This role offers you the chance to engage with customers across Canada, including remote customer service jobs Toronto and work from home customer service jobs Toronto, supporting our reputation for excellence while enjoying the flexibility of working from home. Whether you’re an experienced customer support professional or a recent graduate eager to start your career, this role offers the perfect blend of challenge and support.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and chat channels using customer service software such as Zendesk and Salesforce.
- Resolve customer inquiries, complaints, and requests efficiently with professionalism and empathy in a fully remote environment.
- Document customer interactions accurately, updating internal tracking systems to ensure seamless issue resolution and follow-up.
- Collaborate with internal teams to escalate and resolve complex issues while maintaining clear communication within remote work settings.
- Manage time effectively to meet daily performance goals and maintain consistent availability during scheduled shifts.
- Contribute ideas to improve customer experience and internal processes, helping drive innovation in customer support services.
- Participate in ongoing paid training sessions to enhance your skills and stay current with company product knowledge and customer service best practices.
Qualifications:
- Excellent verbal and written communication skills in English; bilingual English/French candidates are highly preferred to support diverse customer needs across Canada.
- Proficiency with customer service platforms such as Zendesk or Salesforce, or a strong aptitude for quickly learning new software.
- Demonstrated ability in conflict resolution, problem-solving, and managing difficult conversations with patience and professionalism.
- Strong time management skills and ability to work independently in a remote setting.
- Minimum of a high school diploma or equivalent; post-secondary education in customer service or business administration is an asset.
- Previous experience in customer service roles, preferably in a remote or online environment, is advantageous but not mandatory.
- Additional preferred qualifications include customer service certifications and experience supporting Canadian customers.
Benefits and Perks of Working with TrueNorth Solutions:
- Enjoy the convenience and flexibility of remote work with adaptable scheduling to help maintain work-life balance.
- Competitive salary packages with opportunities for performance bonuses reflecting your dedication and contribution.
- Comprehensive health benefits including medical, dental, and vision care to support your well-being.
- Paid training programs designed to develop your expertise and help advance your career within the company.
- Career development opportunities with clear pathways for growth, mentorship, and skill enhancement in customer service.
- Work from home allowance to support your remote work setup, including contributions towards internet or equipment costs.
- Inclusive and supportive company culture that values diversity, open communication, and employee engagement.
Why Apply to TrueNorth Solutions?
At TrueNorth Solutions, we believe that great customer service starts with a great team. Our culture emphasizes collaboration, respect, and continuous learning, offering a workplace where every voice is heard and every employee feels valued. Joining us means being part of a community that is driven by innovation in customer experience while supporting your personal and professional aspirations.
Our remote customer service jobs in Canada provide the flexibility ideal for those seeking a career aligned with their lifestyle, whether you reside in Toronto or anywhere across Canada. With ample opportunities to grow, contribute, and make a real difference in how Canadians experience customer care, this role is perfect for professionals eager to develop their careers remotely without compromising on quality or connection.
Ready to take the next step? We warmly invite motivated and qualified candidates to apply and become part of TrueNorth Solutions’ remote team. Take charge of your career in customer service with a Canadian leader committed to your success.
How to Apply: Submit your application through our career portal with your updated resume and cover letter detailing your relevant experience and why you are interested in a Remote Customer Service Representative position. We look forward to hearing from you and exploring the possibility of welcoming you to our supportive remote customer service team.