Call Center Jobs 2025: Trends, Skills, and Opportunities
According to Gartner’s 2024 customer service survey, organisations expect AI and automation to handle up to 70% of routine customer interactions by 2025. In the same period, remote customer service job postings rose noticeably on major hiring platforms, signalling a sustained shift toward distributed teams. Today, call centre jobs 2025 are far broader than the traditional voice desk: they include
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