Remote Customer Support Specialist – Remote Jobs NYC
Are you passionate about delivering exceptional customer service and looking to build your career with a forward-thinking technology startup? Innovatech Solutions, based in New York City, is on the lookout for a Remote Customer Support Specialist to join our dynamic team. We’re dedicated to creating innovative SaaS solutions that empower clients around the globe.
As part of our commitment to flexibility and work-life balance, this role is fully remote, offering you the opportunity to work from anywhere while staying connected with an energetic and supportive team. If you’re experienced in customer support and CRM tools, and eager to thrive in a remote jobs nyc environment, this is the perfect match.
Our culture promotes creativity, collaboration, and ongoing learning—all within a professional yet approachable atmosphere. If you value meaningful work with autonomy and want to grow your skills alongside ambitious colleagues, keep reading to see how you can make an impact with us.
Responsibilities:
- Respond promptly and effectively to customer inquiries through various channels, ensuring a positive experience at every touchpoint.
- Utilize CRM software such as Zendesk and Salesforce to track, document, and manage customer interactions and issue resolution efficiently.
- Collaborate remotely with cross-functional teams to relay feedback, troubleshoot issues, and enhance the customer journey.
- Demonstrate strong problem-solving skills to diagnose challenges and provide clear, comprehensive solutions.
- Maintain up-to-date knowledge of our SaaS products to assist customers accurately and confidently.
- Manage your time effectively to handle multiple cases while meeting defined service level agreements.
- Contribute to refining processes and resources that support customer success and team productivity.
Qualifications:
- Proven experience in customer support roles, preferably in SaaS or technology environments.
- Proficiency with CRM platforms such as Zendesk and Salesforce is essential.
- Excellent verbal and written communication skills, able to convey information clearly and empathetically.
- Strong problem-solving abilities and attention to detail.
- Experience working remotely or independently, demonstrating effective time management and self-motivation.
- Bilingual English/French candidates are a strong plus, though not required.
Benefits:
- Flexible hours tailored to your lifestyle, supporting a healthy work-life balance within remote jobs nyc opportunities.
- Competitive salary package that values your expertise and contributions.
- Comprehensive health insurance plan covering medical, dental, and vision.
- Dedicated professional development budget to help you grow and sharpen your skills continuously.
- Generous paid time off policy encouraging proper rest and rejuvenation.
- Fully remote position with access to collaborative tools that keep you connected with the NYC-based team and global clients.
Why Apply?
Joining Innovatech Solutions means becoming part of a vibrant startup where your voice matters and your work drives real impact. We invest in your growth through continuous learning opportunities and support a culture that rewards initiative and creativity within a remote jobs hiring nyc framework.
If you’re looking for a role that offers meaningful responsibilities with autonomy and flexible work arrangements, this is your chance to shine. Our team welcomes motivated individuals who want to advance their careers without compromising personal wellbeing or work location.
Ready to join a company committed to innovation, collaboration, and your professional development? Apply today and take the next step in your career as a Remote Customer Support Specialist!