Join Innovatech Solutions as a Remote Customer Support Specialist and take your career to the next level while working comfortably from home. As a well-established mid-sized technology company headquartered in Columbus, Ohio, we pride ourselves on fostering a collaborative, inclusive, and empowering workplace culture that values clear communication and employee development.
We are currently seeking motivated professionals located in or near Ohio—including Columbus, Cincinnati, and Columbus, GA—to fill this remote role. If you are looking for remote jobs Columbus Ohio that offer true work-life balance, opportunities for continuous professional growth, and a supportive team environment, this position might be just right for you.
As a remote member of our customer support team, you will be vital in ensuring our clients receive outstanding service and technical assistance through efficient problem-solving and excellent communication. If you’re passionate about helping customers and want the flexibility of remote work, keep reading to learn more about the exciting responsibilities and benefits you can expect.
Key Responsibilities
- Provide timely, accurate, and empathetic customer support via email, phone, and chat, ensuring technical and account-related inquiries are fully resolved.
- Utilize CRM software such as Zendesk and Salesforce to document and track customer interactions, prioritize tickets, and maintain detailed records of solutions provided.
- Collaborate remotely with cross-functional teams through tools like Slack and Zoom to resolve complex customer issues and improve service workflows.
- Analyze customer feedback and common support challenges to recommend improvements in documentation and support processes.
- Manage time effectively to meet daily and weekly performance targets while balancing multiple customer interactions in a remote work setting.
- Stay current with company products and services to provide informed and accurate technical support.
- Contribute to a positive, inclusive remote team culture by actively participating in meetings and knowledge-sharing sessions.
Required Qualifications
- Proven experience in customer service or technical support roles using CRM platforms such as Zendesk or Salesforce.
- Strong written and verbal communication skills with a focus on clarity, empathy, and professionalism.
- Excellent problem-solving abilities to diagnose issues and provide practical solutions without escalations when possible.
- Familiarity with remote collaboration technologies like Slack, Zoom, or equivalent platforms and the ability to navigate virtual work environments effectively.
- Exceptional time management skills capable of balancing several responsibilities and maintaining productivity in a home office setting.
- Ability to adapt quickly to new technologies and company products in a constantly evolving tech environment.
Benefits of Joining Innovatech Solutions
- Enjoy the flexibility of fully remote work with adjustable schedules that support your work-life balance and personal commitments.
- Receive competitive salaries that recognize expertise and provide opportunities for merit-based increases.
- Comprehensive health insurance options ensuring your well-being and peace of mind.
- Paid time off policies that encourage rest, renewal, and time for the things that matter most outside work.
- Access to professional development programs designed to build your technical and soft skills for ongoing career advancement.
- Home office stipend to help you create a productive and comfortable remote workspace.
- Engage in an inclusive culture where your contributions matter and your voice is heard.
Why Apply to Innovatech Solutions?
At Innovatech Solutions, we believe in investing in our people to build a stronger future together. As a company rooted in Columbus, Ohio, we value the diverse talents of professionals seeking meaningful remote jobs Columbus Ohio, Cincinnati Ohio, and Columbus GA. We emphasize transparent communication, genuine support, and opportunities that allow you to grow professionally and personally in a stable and forward-thinking environment.
If you’re ready to contribute your customer service expertise while enjoying the freedom and flexibility of remote work, and want to be part of a respectful, innovative team, apply today. Your next career milestone as a Remote Customer Support Specialist with Innovatech Solutions awaits.