Job Summary
We are a respected mid-sized technology solutions provider based near Denver, Colorado, committed to fostering an inclusive and collaborative workplace where employee well-being and growth matter. We are currently looking for a dedicated Remote Customer Service Representative to join our team on a part-time remote basis. This role plays a vital part in maintaining strong relationships with our customers by providing clear, empathetic communication and timely issue resolution.
This position offers a flexible work arrangement that fits well with professionals searching for part time remote jobs Denver or remote part time jobs Colorado. You will work independently but as an integral member of a support team that values continuous learning and respect.
Key Responsibilities
- Provide high-quality customer support by efficiently handling inquiries through phone, email, and chat channels.
- Maintain accurate and up-to-date customer records using CRM software such as Salesforce to ensure informed and consistent communication.
- Resolve customer issues with patience and problem-solving skills while escalating complex situations appropriately.
- Communicate clearly and professionally, ensuring customers understand policies, procedures, and solutions.
- Manage your time effectively to meet scheduled shifts and handle workload independently.
- Collaborate with team members and supervisors via remote communication tools to improve service quality.
- Identify common customer concerns and suggest improvements to internal processes to enhance the customer experience.
Required Qualifications
- Strong verbal and written communication skills crucial for clear and empathetic customer interactions.
- Customer service experience with demonstrated ability to handle diverse inquiries professionally.
- Familiarity with CRM platforms, preferably Salesforce, to document and track customer interactions accurately.
- Excellent time management skills to independently organize tasks while adhering to flexible work schedules.
- Proactive problem-solving ability to address customer needs and troubleshoot issues with minimal supervision.
Benefits & Perks
- Work remotely from the Denver area with flexibility in scheduling to support your personal and professional life balance.
- Competitive hourly wage designed to value your skills and contribution.
- Paid time off, ensuring you have ample opportunity for rest and personal commitments.
- Options for comprehensive health benefits tailored to support your well-being.
- Access to career advancement opportunities through continuous training and professional development programs.
- Inclusive and collaborative culture that values diversity, respect, and open communication.
Why Apply?
If you are seeking a meaningful part-time remote job in Denver that respects your work-life balance while providing competitive pay and opportunities for growth, this role is for you. Join a company that values clear communication, empathy, and continuous learning. Experience a supportive environment where your contributions impact customers positively every day. Apply now to become a key part of our team and take the next step in your career within a trusted technology solutions provider.