Join Kelly Connect Canada as a Bilingual Customer Service Representative and make a meaningful impact while developing your career!
Kelly Connect Canada, a proud part of Kelly Services Canada, is seeking motivated, bilingual (French-English) Customer Service Representatives to join our team. As a leader in workforce solutions, Kelly Connect Canada provides tailored opportunities to help individuals grow professionally in a stable and supportive environment. This role offers the chance to work remotely or in a hybrid model, providing the flexibility you need to find your ideal work-life balance.
If you have strong communication skills, a passion for helping others, and the desire to develop your customer service expertise using industry-leading CRM tools, this opportunity is for you. Join Kelly Connect Canada and become part of a diverse, inclusive, and collaborative team where your contributions truly matter.
Key Responsibilities
- Manage inbound and outbound customer communications through phone, email, and chat platforms, delivering exceptional bilingual (French-English) service.
- Utilize CRM software to accurately document customer interactions, process orders, and resolve inquiries efficiently.
- Apply effective telephone etiquette and conflict resolution skills to address customer concerns with professionalism and empathy.
- Perform data entry tasks ensuring accuracy and confidentiality of customer information.
- Collaborate with team members and supervisors to identify opportunities for process improvements and enhance customer satisfaction.
Qualifications
- Fluent in both French and English with excellent verbal and written communication skills.
- Prior experience in customer service or related fields is preferred but not mandatory.
- Strong problem-solving abilities combined with patience and the ability to handle difficult situations tactfully.
- Comfortable working with CRM software and other digital tools; experience with data entry or telephone systems is an asset.
- Demonstrated ability to work independently in a remote or hybrid work setting while maintaining a high degree of professionalism and productivity.
Benefits
- Competitive salary package aligned with your skills and experience.
- Flexible work schedules with remote and hybrid options to support your work-life balance.
- Comprehensive onboarding and ongoing training programs to support your skill development.
- Opportunities for career advancement within Kelly Connect Canada and Kelly Services Canada.
- Paid time off and generous health benefits to maintain your well-being.
- Recognition programs that celebrate your achievements and dedication.
- Supportive and inclusive workplace culture focused on diversity and collaboration.
Why Choose Kelly Connect Canada?
At Kelly Connect Canada, we believe that every team member plays a vital role in delivering excellent service to our clients and customers. We foster an environment where diversity, inclusivity, and transparency thrive, empowering you to develop your career within a trusted and stable organization. Our commitment to innovation and employee growth makes Kelly Connect Canada an ideal place for talented bilingual individuals seeking meaningful work with a supportive community.
By joining Kelly Connect Canada, you become part of a broader family under Kelly Services Canada, renowned for its dedication to workforce excellence and stable careers. We provide the tools, training, and flexibility you need to succeed and grow, all while enjoying a positive and engaging culture that values each employee’s unique contributions.
Ready to Take the Next Step?
Don’t miss the chance to join a company that values your skills and supports your ambitions. Apply today for bilingual Customer Service Representative roles through our kelly connect canada jobs opportunities and take advantage of the rewarding pathways that kelly connect careers canada can offer you. Start your journey with Kelly Connect Canada and build a future you can be proud of!