Join Our Team as a Customer Success Manager – Jobs in Canada
We invite mid-level professionals passionate about customer engagement to become a vital part of our established technology solutions company with over 20 years of success in Canada. As a Customer Success Manager, you will impact the future of our clients by fostering strong relationships and ensuring their success using our innovative products and services.
Our company is recognized for valuing diversity, inclusion, and continuous innovation. We cultivate an environment where your professional growth is prioritized, your voice is heard, and your contributions meaningfully influence projects and communities. If you’re exploring jobs in Canada hiring professionals who want more than just a role—this is your destination.
Embrace a career where Canada is hiring skilled Customer Success Managers eager to thrive within a supportive, flexible workplace that balances work-life harmony with professional excellence.
Key Responsibilities
- Manage customer relationships by proactively engaging with clients to understand business needs, gather feedback, and ensure satisfaction across all touchpoints using CRM tools such as Salesforce.
- Lead project management initiatives focused on onboarding, adoption, and retention strategies tailored to client goals and company solutions.
- Collaborate cross-functionally with sales, product, and support teams to resolve issues swiftly and communicate updates transparently, enhancing overall service quality.
- Develop personalized success plans, track customer health metrics, analyze usage data, and share actionable insights to drive continuous improvement and customer value.
- Facilitate regular training sessions and workshops to empower customers, helping them maximize product utilization and ROI.
Qualifications
- Minimum of 3 years’ experience in customer relationship management within technology or SaaS sectors.
- Proficient in CRM software, particularly Salesforce, with strong analytical and communication abilities.
- Excellent problem-solving and project management skills, demonstrating the ability to juggle competing priorities effectively.
- Bilingualism in English and French is a significant asset and highly encouraged for candidates in the Canadian market.
- Preferred certifications include Customer Success or Project Management (e.g., PMP, CSM).
Benefits & Perks
Our company is dedicated to recognizing your effort with a competitive salary and comprehensive benefits package crafted for Canada’s workforce. We understand the importance of flexibility and wellbeing in delivering your best work.
- Enjoy remote work options and flexible hours to support your work-life balance.
- Comprehensive health coverage including medical, dental, and vision plans.
- Generous paid time off including vacation, personal days, and holidays to recharge.
- Continuous professional development opportunities such as training, certifications, and conferences.
- Inclusive team events and community initiatives that celebrate diversity and foster connection.
Why Apply?
In this role, you’ll join a Canadian leader in technology solutions where your growth, voice, and expertise matter. Our commitment to inclusive hiring practices, flexible work arrangements, and development-focused culture creates an environment where your career in customer success can flourish. With numerous jobs Canada is hiring for today, choose a company that invests in your future and values what you bring to the table. Apply now to be part of a company that’s shaping the tech landscape in Canada through meaningful customer partnerships.