IT Support Specialist – Toronto, Ontario
Summary: Job Summary
Are you an experienced IT professional seeking a rewarding opportunity in one of the most vibrant tech hubs in Canada? MapleTech Solutions, a well-established Canadian technology solutions provider, is looking for a motivated IT Support Specialist to join our Toronto office. With a reputation for delivering reliable and cutting-edge IT services across Ontario, we focus on fostering a collaborative and supportive environment that encourages continuous learning and employee empowerment.
In this role, you will serve as a crucial part of our IT support team, providing technical troubleshooting, help desk assistance, and system maintenance to ensure seamless operations for our diverse clientele. This opportunity is ideal for IT professionals seeking stable, full-time positions with clear career growth paths, access to ongoing learning, and the ability to work both on-site and hybrid.
MapleTech Solutions offers one of the most comprehensive IT support jobs in Toronto, emphasizing technical challenges and team-based problem-solving. If you’re eager to expand your skillset within a company that values transparency and professional development, this role is an excellent fit.
Responsibilities
- Provide first- and second-level technical support via help desk ticketing systems such as Jira and ServiceNow, addressing issues related to hardware, software, and networking.
- Troubleshoot and resolve technical problems involving Windows Server environments, including administration and maintenance tasks.
- Offer remote assistance using specialized tools to support employees and clients across various locations in Ontario.
- Maintain and update system documentation, including problem solutions, workflows, and best practices.
- Collaborate closely with other IT team members to identify and implement process improvements and ensure timely ticket resolution.
- Assist with network troubleshooting and support networking fundamentals such as TCP/IP, DNS, and DHCP configurations.
- Coordinate and participate in scheduled system updates, backups, and security patch deployments.
Qualifications
Required:
- Proven experience in help desk support or IT technical support roles within a Microsoft Windows environment.
- Strong knowledge of Windows Server administration and troubleshooting techniques.
- Familiarity with commonly used ticketing systems such as Jira or ServiceNow.
- Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and firewall basics.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Experience with remote assistance tools to diagnose and resolve end-user issues effectively.
- Post-secondary education in Information Technology or a related field, or equivalent professional experience.
Preferred:
- Certifications such as CompTIA A+, Microsoft Certified: Windows Server Fundamentals, or Network+.
- Experience supporting diverse IT infrastructures in a mid-sized or large organization.
- Knowledge of scripting or automation tools to help streamline routine tasks.
- Previous experience in a hybrid working environment with strong organizational skills.
Benefits
At MapleTech Solutions, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support work-life balance, career advancement, and personal well-being.
- Competitive Salary: We offer attractive compensation that reflects your experience and skills.
- Flexible Hours & Remote Work: Enjoy flexible scheduling options and the possibility to work remotely, tailored to your role and team needs.
- Health Benefits: Comprehensive medical, dental, and vision insurance plans to keep you and your family protected.
- Professional Development Budget: Access funding for certifications, courses, and training programs that help you grow and stay current in the industry.
- Paid Training: Onboarding and continuous training initiatives ensure you have all the tools and knowledge needed for success.
- Career Advancement Opportunities: We emphasize internal career growth, with clear pathways to progress into specialized or leadership roles.
- Supportive Company Culture: Join a team where collaboration, respect, and employee empowerment are core values.
Why Apply
Choosing MapleTech Solutions means becoming part of a stable and trusted Canadian technology provider that prioritizes employee development and well-being. As an IT Support Specialist with us, your technical expertise will directly impact our clients’ operational success and contribute to a positive team atmosphere.
If you are looking for it support jobs in Toronto or technical support jobs in Ontario that offer not just employment but a career path supported by ongoing learning and meaningful collaboration, this opportunity will meet your aspirations.
Join MapleTech Solutions today and be part of a forward-thinking company where your skills are valued, your growth is encouraged, and your contributions make a real difference. Take the next step in your IT career with a company that supports you every step of the way.