IT Support Specialist – IT Support Jobs Edmonton
Are you an experienced IT professional looking to join a reputable and well-established technology solutions provider? Edmonton Tech Solutions Inc., serving diverse industries across Canada, is seeking a dedicated IT Support Specialist to join our collaborative and customer-focused team. If you are passionate about delivering technical support, enjoy problem-solving, and want to grow your career in a supportive and innovative workplace, this is the perfect opportunity for you.
As one of the leading providers of IT services in Edmonton and beyond, we pride ourselves on fostering a workplace culture that emphasizes continuous learning, collaboration, and customer-centric innovation. Our team supports a variety of sectors, giving you exposure to a wide range of technologies and challenges. Our IT support jobs in Edmonton offer the chance to develop both technical and interpersonal skills in a stable and flexible environment.
In this role, you will play a key part in maintaining day-to-day IT operations, ensuring smooth network performance, and providing exceptional support to end-users. Your expertise will directly impact customer satisfaction and operational efficiency across the company and our client base. Join us to be part of a company that values your contributions and supports your professional growth.
Key Responsibilities
- Provide first-line technical support to internal staff and external customers through Helpdesk ticketing systems, phone, email, and remote support tools.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripheral devices.
- Assist with the administration and monitoring of Windows Server environments, Active Directory, and VPN access.
- Install, configure, and maintain computer systems, network equipment, and software applications.
- Document incidents, solutions, and IT processes accurately to maintain knowledge base integrity.
- Collaborate with team members and other departments to escalate and resolve complex technical problems.
- Contribute to continuous improvement initiatives and ongoing IT support process enhancements.
Required Qualifications & Skills
- Post-secondary diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in an IT support or technical support role.
- Strong knowledge and hands-on experience with Windows Server, Active Directory, VPN technologies, and network administration.
- Proficient in using Helpdesk ticketing systems and remote support software.
- Competent in hardware and software diagnostics, including installation and troubleshooting.
- Effective communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent are preferred.
Benefits & Perks
At Edmonton Tech Solutions Inc., we value our employees and strive to provide a supportive and rewarding workplace. As an IT Support Specialist, you will benefit from a comprehensive package designed to promote your well-being, career development, and work-life balance.
- Competitive salary package reflecting your experience and skills.
- Extended health benefits, including dental, vision, and prescription coverage.
- Registered retirement savings plan (RRSP) with company matching contributions.
- Paid training and access to ongoing professional development programs to enhance your technical and interpersonal skills.
- Flexible working hours to accommodate your personal needs and hybrid work options combining remote and on-site work.
- Workplace wellness initiatives focused on mental and physical health.
- Collaborative and inclusive team environment where your ideas and feedback are welcomed.
Why Join Our Team
At Edmonton Tech Solutions Inc., our culture is founded on respect, support, and continuous learning. We believe that our employees are our greatest asset, and we foster an environment where your professional growth and job satisfaction come first.
Joining our team means working alongside knowledgeable colleagues who are committed to delivering exceptional IT solutions and customer service. Whether you are troubleshooting a complex network issue or assisting a client remotely, you will be empowered by a company that encourages development and values your expertise.
We are proud to offer IT support roles in Edmonton that not only provide job stability but also clear pathways for advancement and skill enhancement. If you aspire to grow within a company that prioritizes balance and progression, Edmonton Tech Solutions Inc. is the right place for your next career step.
Call to Action
If you are ready to take the next step in your IT support career and contribute to a leading technology firm in Edmonton, we encourage you to apply today. We welcome applicants from all backgrounds and are committed to fostering an inclusive and diverse workplace. Submit your application to join a team where your skills will be recognized and your potential supported.