About Golden Bank
Golden Bank is a well-established, mid-sized financial institution committed to serving communities across Canada with integrity, transparency, and a personalized approach to banking. Rooted deeply in community banking values, we combine trusted client relationships with forward-thinking digital banking innovations to deliver excellent financial services.
We are currently inviting applications for the role of Banking Customer Service Representative. This position is ideal for early- to mid-career professionals passionate about customer care and financial services, who want to be part of a team dedicated to fostering lasting client trust and providing tailored banking solutions.
This role offers the chance to grow your banking career within an organization that values your development, supports work-life balance, and recognizes contributions. You will engage with diverse financial products and technologies, building expertise to support both the community and your professional advancement.
Key Responsibilities
- Resolve customer inquiries and requests regarding accounts, transactions, and financial products accurately and efficiently.
- Utilize CRM software, such as Salesforce, to document interactions and track customer cases ensuring consistent follow-up and service quality.
- Provide clear explanations of banking services, policies, and digital platforms to assist customers in making informed financial decisions.
- Identify opportunities to promote suitable financial products that meet customer needs while maintaining compliance with regulatory standards.
- Collaborate with banking teams to support process improvements and maintain up-to-date knowledge of product enhancements and banking regulations.
Required Qualifications
- Proven experience in customer service roles, preferably within financial services or banking.
- Strong knowledge of financial products, such as personal accounts, loans, and digital banking tools.
- Proficiency in CRM software, including Salesforce or equivalent platforms.
- Excellent verbal and written communication skills in English; bilingualism in English and French is considered a strong asset.
- Demonstrated problem-solving abilities with a customer-oriented mindset and attention to detail.
Benefits & Perks
- Competitive Salary: Attractive remuneration aligned with experience and role responsibilities.
- Comprehensive Health Benefits: Inclusive coverage supporting your physical and mental wellbeing.
- Flexible Work Hours: Options to balance professional commitments with personal life effectively.
- Pension Plan: Secure your future with our reliable retirement savings program.
- Professional Development: Access to training and growth initiatives to help you advance your banking career.
- Remote Work Options: Opportunities for telecommuting to enhance work-life integration.
Why Join Golden Bank?
Choosing Golden Bank means becoming part of a community-driven financial institution where your contributions are valued, and your career aspirations are supported. We foster a transparent, respectful work culture that prioritizes client relationships and innovation in financial services. With clear pathways for advancement, ongoing professional training, and flexible work arrangements, Golden Bank provides a stable yet growth-oriented environment for banking professionals to thrive across Canada.
Ready to Apply?
If you are motivated to advance your career within banking jobs in Canada and share our commitment to exceptional customer service, we encourage you to explore golden bank careers with us. Apply now to embark on a rewarding journey with Golden Bank.