Remote Customer Service Representative – Flexible WFH Jobs
Job Summary:
MapleTech Support Services, a trusted and well-established Canadian company specializing in technology-enabled customer support, is looking to expand its team with a dedicated Remote Customer Service Representative. This role offers a valuable opportunity to join an inclusive company culture focused on work-life balance, professional growth, and flexible wfh jobs designed to support your lifestyle.
As part of our team, you will engage in online wfh jobs that not only allow you to work from the comfort of your home but also provide the stability of a competitive salary and comprehensive benefits. If you’re seeking a clear, rewarding role where you can grow your career while maintaining flexibility, this position could be the perfect fit.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels using CRM software.
- Manage and update customer information accurately within systems like Salesforce or Zendesk.
- Resolve customer concerns by troubleshooting issues and providing appropriate solutions.
- Maintain clear, courteous communication with customers to ensure satisfaction and retention.
- Prioritize tasks and manage workload independently in a remote work environment.
- Collaborate with team members and supervisors to improve service delivery and customer experience.
- Participate in scheduled paid training sessions to stay updated on products, policies, and systems.
Qualifications:
- Strong verbal and written communication skills adapted to a remote customer service environment.
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar tools.
- Proven ability to manage time effectively and stay self-motivated when working independently.
- Demonstrated problem-solving skills to handle various customer challenges thoughtfully and efficiently.
- Minimum of 2 years experience in customer service or related roles preferred.
- Comfortable working from home with a reliable internet connection and a quiet workspace.
Benefits & Perks:
MapleTech is proud to offer a comprehensive benefits package that supports your health, well-being, and professional development. Our flexible wfh jobs allow you to find a healthy balance between your work and personal life.
- Fully remote work from home jobs ensuring comfort and convenience.
- Flexible scheduling options so you can manage your work hours effectively.
- Competitive salary aligned with industry standards and your experience.
- Health and dental benefits to keep you and your family covered.
- Paid onboarding and ongoing training to help you succeed.
- Clear pathways for career advancement within the company.
- Temporary wfh jobs opportunities available during peak seasons or special projects.
Why Apply?
If you are looking for wfh jobs remote that respect your time, promote professional growth, and offer a supportive team atmosphere, MapleTech Support Services is the place for you. We value clear communication, flexibility, and creating a positive work environment that fits with your life commitments. Join us and enjoy jobs wfh that combine reliability, growth, and balance in every shift. Apply today and take the next step in your career with a company that truly understands what flexible wfh jobs mean for you.